Refund Policy
We really appreciate your trust in our products. Since all our items are food-based, they can’t be returned due to hygiene and safety reasons.
That said, we pack your order with care. But if any part of it gets damaged during delivery, we’ll be happy to offer a proportionate refund based on the damaged quantity
If your package arrives in a damaged condition, please email us on the same day you receive it. To help us sort things out quickly, include:
Your order number
Clear photos of the outer packaging and the damaged product
If possible, an unboxing video
A few things to keep in mind:
Shipping charges are non-refundable
💡 Please note: We won’t be able to process refunds if the steps above aren’t followed.
💡Once the request is approved, the customer may choose either a replacement or a refund. The selected option will be processed within 5–7 business days from the date of approval.
Cancellation policy
At Thanjai Organics, we strive to process and dispatch orders as quickly as possible.
Order Cancellation by Customer
- Orders can be cancelled before they are shipped.
- To request a cancellation, please contact us immediately via email or phone with your order details.
- Once the order has been shipped, cancellation requests cannot be accepted.
Refund for Cancelled Orders
- Approved cancellations made before shipment will be refunded to the original payment method within 5-7 business days.